Policies

These policies are in place to ensure that everyone has a great experience!
If you have any questions or concerns, please let us know.

 

Cancellation Policy

Last minute cancellations and reschedules mean that we usually cannot fill that reservation spot, which means a loss for the business. We require more than 24 hours notice for any changes, otherwise a fee of 50% of the service may be charged. Not showing up will result in the full service being charged. Thank you for your support and understanding.

Late Policy

We want to respect everyones time, our stylists and our guests. To ensure that everyone has a great experience, arriving 15 minutes late or longer may result in a reduced service or rescheduling your appointment. The cancellation policy will still be in effect for these types of changes.

Illness

We want to encourage everyone to take care of themselves! Some of our staff has health conditions that may become more serious even with a simple cold. Should you arrive sick, we reserve the right to refuse service for the safety of our staff and other guests. Thank you!

Perfumes

We try to remain a scent free space, although a small number of our products contain a light smell. Please refrain from wearing heavily scented perfumes or personal care products before coming in.

Complimentary Touch ups

We are happy to offer neck cleanups for short haircuts and fringe trims free of charge for guests that prebook their appointments.

Adjustments

Should you not be satisfied with your service, please contact us as soon as possible. Complementary redo’s are at the discretion of the stylist and must be completed within 2 weeks of the service.

Children

We do not use permanent hair colour on children under 12 years old. There are semi permanent options for them. This is due to their bodies handling toxins differently than adults, as well as their hair being softer and more easily damaged. We will give them all the funky cuts they want!

Sustainability

We have partnered with Greencircle Salons to divert up to 95% of our salon waste properly. An Eco Fee of $2 is added to
every ticket except blow outs and formal sets.